Reference

How We Run eco4d — Your Rights and Ours

These terms set out what you agree to when you open an account with eco4d, how your wallet and payment activity works, and what we can and cannot do on our side.

DANA, OVO, GoPay coveredAccount wallet rulesIndonesia-eligible regionsClear user obligationsContact path included

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TERMS CONTACT

Where to Send Your Terms Questions

If any part of these terms is unclear or you need to raise a concern about your account, our Indonesia support team is the right first stop. You can reach us via live chat inside the lobby, through our help email, or by raising a ticket directly from your account page. We aim to respond to terms-related queries within one business day.

Live Chat Open live chat from inside your account. Available around the clock for terms clarifications and wallet questions — no need to leave the lobby.

Help Email Send a detailed message to our support email for account or policy concerns. Include your registered wallet type — DANA, OVO, or GoPay — so we route it correctly.

Account Ticket Log a support ticket directly from your account settings page. This creates a reference number so you can track the status of your terms or wallet query.

What These Terms Cover and How They Apply

eco4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on eco4d, you confirm that you have read, understood, and accepted these terms in full. We may update these terms from time to time; when we do, the revised version takes effect as soon as it is published on this page. Continued

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use of your account after a revision means you accept the updated terms. These terms govern account registration, wallet funding via DANA, OVO, or GoPay, transaction history, session conduct, and any dispute resolution process. They do not override applicable local law — where local regulation differs,
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local law applies. You are responsible for ensuring that accessing eco4d is permitted under the laws of your region. We reserve the right to suspend or close accounts that are found to be in breach of these terms, including accounts involved in irregular wallet activity or
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multiple registrations from a single device. All transactions processed through your DANA, OVO, or GoPay wallet are subject to the respective provider's own terms in addition to ours. Eligibility to access any part of the platform depends on your jurisdiction and is not extended to regions
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where online gaming is restricted by local statute.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security, Data and Your Access Rights

eco4d applies standard account-security practices to protect your session and wallet data. Here is how we handle the areas that matter most under these terms — from how long we keep your information to how you request a change or correction.

Data Retention

We keep account and transaction records for as long as your account is active and for a period afterward as required by applicable law. You can request a summary of your data via the support ticket system.

Cookie Use

We use session cookies to keep your account logged in and to remember your wallet preference — DANA, OVO, or GoPay. No third-party ad-tracking cookies are placed without your consent.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If you notice unusual activity, lock your account from the settings page and contact support immediately.

Change Requests

To update your registered email, phone number, or linked wallet, raise a ticket from account settings. We verify identity before applying any change to protect your wallet and transaction history.

Common Questions About Our Terms

These are the questions we hear most often about account terms, wallet rules, and what your rights are as an eco4d account holder. If your question is not covered here, use the live chat or support ticket path above.

You agree to use one account per person, fund it only through your own DANA, OVO, or GoPay wallet, and follow session conduct rules. Full details are in the policy section above.

We publish any revision on this page and the updated version takes effect immediately. Continuing to use your account after a change means you have accepted the revised terms.

We may suspend or permanently close an account that breaches these terms. This includes irregular wallet transfers, multiple accounts from one device, or conduct that disrupts other account sessions.

Access depends on local law and is available where local law permits. We do not extend access to regions where online gaming is restricted by local statute, regardless of payment method.

Open a support ticket from your account settings page and request a data summary. We aim to respond within one business day and will confirm your registered wallet type before sending anything.

Yes. Transactions through your e-wallet are subject to each provider's own terms alongside ours. Check your DANA, OVO, or GoPay app for the relevant policy before funding your account.

How We Run eco4d — Your Rights and Ours

Where to Send Your Terms Questions

Account Security, Data and Your Access Rights

Data Retention

Cookie Use

Account Security

Change Requests

Common Questions About Our Terms

01 What do I actually agree to when I open an account?

02 Can eco4d change these terms without telling me?

03 What happens if I breach the terms?

04 Is access to eco4d available everywhere in Indonesia?

05 How do I request a copy of my account data?

06 Do DANA, OVO, and GoPay have their own terms I should know about?

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