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How eco4d Handles Your Account Data

Your account information — including the e-wallet details you use with DANA, OVO, and GoPay — is handled with care at every step.

Account data protectionDANA, OVO, GoPay wallet dataYour access rights explainedData retention policyContact us to request changes
eco4d How eco4d Handles Your Account Data
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, correct, or delete personal data held in your eco4d account, our support team can walk you through the process. Requests tied to your e-wallet — such as updating your linked DANA or OVO number — are handled directly through your account settings or via live chat. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt of your request when it arrives.

Live Chat Support Reach our Indonesia support team through the live chat icon in your account dashboard. Available around the clock for account and data questions.
Email Request Send your data access or deletion request by email. Include your registered account name and the e-wallet type — DANA, OVO, or GoPay — for faster processing.
Account Settings Many data updates — like changing your linked wallet or updating contact details — can be done directly inside your account settings without contacting support.
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

We apply standard security measures across all account data — this includes encrypted connections (SSL) between your device and our servers, and access controls that limit who inside our team can view your account details. Your payment data from DANA, OVO, and GoPay transactions is stored in a way that separates personal identifiers from transaction records where technically feasible. Cookies on eco4d are used for session management and to remember your login state; they are not used to build advertising profiles. You can clear cookies through your browser or mobile device settings at any time without losing your account.

Encrypted Connections

All data between your device and our servers travels over SSL encryption. This covers your login, wallet top-ups via DANA or OVO, and account settings updates.

Cookie Management

We use session cookies to keep you logged in and remember your wallet preference. No advertising cookies. Clear them any time through your mobile browser settings.

Data Retention Limits

We keep your data only as long as your account is active or as required by applicable law. Closed accounts have their personal data reviewed for deletion on a scheduled basis.

Access Control

Only authorised team members can access your account records, and only when needed to resolve a support case or complete a required compliance check.

Common Questions About Your Privacy on eco4d

Below are the questions we hear most often from account holders in Indonesia about how their data is used, stored, and can be changed. If your question is not covered here, live chat support is the fastest way to get a direct answer.

We store your registration details, linked e-wallet identifiers (DANA, OVO, GoPay), transaction references, and support chat history. Device and session data is also collected to keep the lobby running correctly on your device.

Yes. Send a data access request via email or live chat with your account name and registered e-wallet type. We will compile and share what we hold within a reasonable period, where local law supports this right.

Most updates — including your contact email or linked wallet number — can be made directly inside account settings. For changes that require identity verification, contact our support team through live chat.

We do not sell your data. We share information only with payment processors like DANA, OVO, and GoPay to complete transactions, and with service providers bound by confidentiality obligations who help operate the platform.

After account closure, we retain data for as long as required by applicable regulations. Personal identifiers not subject to legal retention requirements are scheduled for deletion during our regular data review cycle.

Cookies manage your login session and remember your wallet preference between visits. You can clear or block cookies through your browser or mobile device settings; doing so will require you to log in again on your next visit.